fsassets
Contact

Contact us

For institutional onboarding, custody questions, or press enquiries. Existing clients should use the support centre in their account instead.

Common questions

What's the fastest way to reach a real person?

Email, using the address on this page. There is no live chat or phone line yet, and we'd rather not pretend one exists.

I'm already a client with an account issue — should I use this form?

Use the support centre inside your account instead (Support in the sidebar) — it has the context of your account already, which speeds up any real investigation.

Do you offer institutional or high-volume onboarding?

Email us with a short description of your use case and expected volume, and we'll follow up directly — there's no separate institutional form yet.

How quickly can I expect a response?

We don't publish a fixed SLA yet, since we haven't operated long enough to back one with real data. We aim to respond promptly to every message.

We monitor this inbox during standard business hours; messages outside that window are answered the next business day.